What if the shoes I want aren’t available on-line?
If the shoes are unavailable then we will contact you and inform you of this either via e-mail or over the phone. We would then offer you an alternative shoe or the information of stockists in your area.

Do you deliver to locations other than the United Kingdom?
At present we only deliver to the UK. This will hopefully change in the near future.

What do you charge for postage?
Special delivery and handling is 2.95 for all UK orders.

What methods of payment do you take?
We accept the following:
Credit Cards: -
MasterCard
VISA
Debit Cards: -
Switch
Visa Debit
Payment may be made by any of the methods above and will be debited when the goods are ready to be dispatched. The total amount you pay is the same, regardless of the payment method you use.

What is the Security Code that you ask when making a payment?
These are the last 3 digits printed on the signature strip at the back of the credit card. This code helps us to confirm that the person using the card has it in front of them, as the code is never held or written anywhere else.

I can’t find the shoe I want online, is it available?
If you know the name of the shoe then contact the office on: 02476 324670 or e-mail salesandenquiries@ikonfootwear.co.uk and we will be able to advise if the shoes are available.

What is your online returns policy?
We accept returns via post to the address stated below.
On cancellation for whatever reason, you must return the Goods that we have delivered to you. If the goods are faulty, incorrect or damaged you will meet the cost of return and we will replace or exchange such goods or we will refund you the price you paid for the Goods. In all other circumstances, we will exchange the goods or refund you the amount that you paid for the goods, but we will not refund any costs to return the goods to us. This policy is in addition to any statutory rights that you have as a consumer.
Where you cancel this Agreement because you think that the Goods are faulty, incorrect or damaged on delivery please return them to: Returns: Ikon Internet Team, IKON Footwear Ltd, 4 Eastboro Fields, Hemdale, Nuneaton, Warwickshire, CV11 6GL in the following manner: -
Goods must be adequately sealed in the original packaging with all labels still attached. Please note that Royal Mail may reject any package that is not adequately wrapped.
Please make sure that you have addressed the package clearly with the IKON head office address.
Make sure that you get a certificate of posting from the Post Office as proof that you have sent the package (the Post Office do not charge for issuing these certificates),
Returns must be received by us within 7 days of you receiving them.
Please note, you are responsible for the costs of returning the Goods to us.

I want to amend my order, what do I do?
If you wish to amend your order, e-mail us at salesandenquiries@ikonfootwear.co.uk. You can also telephone us on 02476 324670. Lines are open from 8.15am to 5pm, Monday to Friday.

Do you have a Sale Section online?
There will be a range of sale items within our online store, so you can pick up a bargain while shopping for this seasons essentials.

How long does delivery take?
All Deliveries are subject to stock availability and authorisation of your payment.
We shall endeavour to deliver the Goods you have offered to purchase within 5-7 working days after we receive your offer. If there are any delays we will notify you of such delay as soon as possible.
We can only deliver to addresses in United Kingdom and Republic of Ireland only, but we are hoping to extend our delivery area in due course. Check back with this page for more details.
Your order will be delivered to the address that is listed for the credit card, which you have used to pay for the Goods, as long as that address is in the UK (i.e. has a Royal Mail postcode).
Deliveries are charged at £2.95 irrespective of the number of items ordered.
We can only deliver the goods to you during office hours, Monday to Friday. We are unable to specify the time at which the goods will be delivered to you.
A signature will be required on delivery of the goods to you. Receipt of a signature at the delivery address will be proof that the order has been delivered to you.